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FAQ

FaZe Clan 2021

SHIPPING

  • I NEED TO UPDATE MY SHIPPING ADDRESS
    • In order to maintain the workflow of our fulfillment center, address changes may be submitted by sending an email to support@fazeclan.com. Please know that an address changes are not guaranteed if orders are in line to begin shipment.
  • I PLACED MY ORDER, BUT I HAVE NOT RECEIVED TRACKING INFORMATION
    • Once your order ships from our warehouse, you will automatically receive an email notification with tracking info sent to the email used on your order.
    • Remember to check your spam folder, in case you haven't added our email to your contacts.
  • WHEN WILL MY ORDER SHIP?
    • Certain products may require more time to be delivered due to the limited transportation availability of the carrier systems.
    • We expect most orders to ship within 7-10 business days. Shipping occurs Monday - Friday and does not occur on weekends or holidays.
    • Please note: Handling times for orders placed on Faze clan’s website have a standard 1-3 days from the date of purchase.
    • If you selected an expedited shipping method; shipping methods will go into effect once the package has been populated with tracking information.
    • IMPORTANT NOTE FOR SPECIAL MERCHANDISE DROPS
      Due to high demand and exclusivity of our special drops, products from our special drops can take longer to process. Please allow 4-6 weeks for tracking information to populate on special merchandise drops.
  • HOW DO I CHANGE MY SHIPPING ADDRESS?
    • Once an order is placed, there is a short window of time to update a shipping address. If you need to change your shipping address, please send us your order number and an updated shipping address.
    • Please note: We are unable to disrupt the process of our fulfillment teams and if your order is in progress to ship, we are unfortunately unable to support an address change.
    • International address changes: We are unable to adjust a shipping address from a usa address to an international address. If you change your address and a potential fraud alert is raised, your order may automatically be cancelled or delayed due to additional security measures.
    • If your order has shipped to an incorrect address and you have a tracking number, please contact us immediately so we can provide support in coordinating the successful delivery of your order.

PRODUCT

  • I ORDERED THE WRONG SIZE/COLOR HOW DO I CHANGE IT?
    • After an order has been placed there is a short window of time you can change the size and or color of your purchase. Please email support@fazeclan.com as soon as possible so our team can assist you.
    • Please note: We are unable to disrupt the process of our fulfillment teams and if your order is in progress to ship, we are unfortunately unable to support an adjustment to your order.
  • INTERNATIONAL ORDERS
    • Duty fees and import taxes are not included in your order total. All international orders are subject to duties and import taxes.

OTHER

  • CAN I CANCEL MY ORDER?
    • Unfortunately, orders cannot be canceled once processed.
  • WHAT IS YOUR RETURN POLICY?
    • All sales are final. FaZe Clan does not accept returns or exchanges unless a product is damaged upon delivery.
  • OTHER QUESTIONS?
    • Please send us an email at support@fazeclan.com and our team will be happy to assist you!

CUSTOMIZABLE JERSEYS

  • When will my custom jersey ship?
    • All custom jersey orders are printed on demand, meaning that when an order is placed, the jersey will go into production. Orders are shipped within 10-15 business days from the date of purchase.
    • Please note: Tracking information can sometimes remain in "pending" by the 15the business day
  • I need to report damages to my custom jersey
    • If you have received a damaged custom jersey, please notify us within 10 business days from the date of receipt. Reports that are made outside of the 10 business day window will not be supported.
  • Can I cancel my Custom Jersey?
    • As a result of all jerseys being custom made, we do not accept returns or exchanges unless the product is damaged or misprinted upon delivery.